About the National Film and Sound Archive 

The National Film and Sound Archive of Australia (NFSA) is Australia’s audiovisual archive, telling the national story by collecting, preserving and sharing audiovisual media, the cultural experience platforms of our time. The collection itself dates to 1935, making it one of the world’s oldest audiovisual collections. It is also one of the country’s most used cultural collections, with around 125 million views of collection content each year. The NFSA is in a period of significant change. Following increased Government investment, the institution is in a process of digital transformation, establishing the NFSA as Australia’s most dynamic and valued cultural organisation. We are rebuilding our curatorial workforce and developing the NFSA’s capacity to digitise our collection at scale – to preserve it for the future, to make sure it can be discovered, and to share it with all Australians.

We continue to work on developing a stable, secure and future-proof workforce across our four physical sites based in Canberra and Mitchell in the ACT as well as in Sydney and Melbourne.

We are also undergoing a program of business improvement for many of our corporate systems to improve efficiency and reduce manual handling. 

We are an ambitious organisation, and we aim to be an employer of choice within the Galleries, Libraries, Archives and Museums (GLAM) sector, providing exciting and challenging work, as well as favourable employment conditions and unique development opportunities for our staff. 

Cultural Values 

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At the NFSA we prioritise the development of a safe,inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

The National Film and Sound Archive of Australia is committed to ensuring a child-safe and child-friendly environment. All employees are expected to demonstrate a commitment to, and support for these principles in theory and practice.

About the Team 

The Public Programs and Visitor Experience team is part of the Programs and Operationssection. The Section includes three teams: Public Programs & Visitor Experience, Technical & Production and Learning. The Section’s key objectives are to increase NFSA’s relevance, reach and revenue, particularly through experiences at our headquarters in Acton.

At Acton, the Public Programs and Visitor Experience team tells the Australian Story through a suite of place-based experiences that activate and celebrate our spaces, surfaces, and collection with programs that inspire, connect, and engage with audio visual culture, media technology, creativity, and the arts. As a local creative and cultural hub, Acton is a place where all Australians can feel safe, feel seen, and be heard - a place to explore their identity and engage in conversation.

The team is responsible for the delivery and maintenance of the following on-site public programs and experiences at Acton including:

• Baseline Experiences – Our ‘always on’ experience welcomes visitors to our revitalised heritage spaces and courtyard with digital and object-based displays.
• Gallery Series – A program of audiovisual art installations by renowned Australian artistsin our main gallery space.
• Film Series – A year-round program of screenings in our award-winning, heritage-listed Arc Cinema, including partnerships with independent film festivals.
• Partnerships Series- The team collaborates with external strategic partners to deliver joint programs and events such as festivals and symposia. Through these partnerships, NFSA builds community and participates as a key voice in the conversation about identity, city renewal, placemaking and design.
• Live@NFSA – The team supports delivery of live events and public programs onsite.
• Commercial Venue Hire – Many of our revitalised spaces are available for hire and more are coming online. The NFSA recognises venue hire as an opportunity to connect with diverse audiences, develop business tourism and generate revenue.

Additionally, the team collaborates with other teams across the NFSA to deliver internal corporate activities, conferences and events and provides technical support to Learning programs.

The Opportunity 

The Visitor Services & Events Coordinator will play a key role in coordinating the Visitor Services team and internal corporate events to support visitor experience, audience development, stakeholder engagement and section culture. This includes ensuring a high-quality service experience for visitors and internal customers at all touchpoints.

The Visitor Services team comprises approximately 30 casual staff, including Duty Managers and Visitor Services Officers (VSOs). They provide customer service 363 days per year at Reception, all front of house public spaces, venue hires, public programs, visitor experiences and internal corporate events.

The Visitor Services & Events Coordinator is responsible for proactively shaping the customer service model, building team skills and capability, and ensuring all activities are serviced appropriately. The Co-ordinator also manages the APS 3 Program and Place Administrator. This role provides administrative support to teams across the section.

The Visitor Services & Events Coordinator reports directly to the Manager Public Programs and Visitor Experience. The role requires initiative and a solutions-focused approach to customer services. The position involves proactive communication and the providing of operational advice and feedback to all teams that operate in public spaces.

Please note: This recruitment process is intended to fill both current and future vacancies. While the position on offer is ongoing, a merit pool of suitable applicants may be established to fill similar ongoing and non-ongoing positions within the next 18 months.